Administration Team
Rachel is your go-to for all things NDIS and client support. With over 14 years of experience in administration and quality assurance, she combines sharp organisation with a warm, approachable style. Whether it’s helping clients navigate their NDIS plans, answering enquiries, or making sure everything behind the scenes runs smoothly, Rachel is here to ensure the process feels clear and supported.
Passionate about helping others and excited to bring her skills into the healthcare space, Rachel is committed to making every client feel heard and cared for. Her compassionate nature and attention to detail mean you can count on her to guide you through the tricky parts with ease.
Mel is one of the friendly faces you'll see when you visit and the driving force behind keeping the practice running smoothly. As Practice Manager, they work closely with both clients and clinicians to ensure every experience is welcoming, organised, and well-supported.
With a warm approach and exceptional attention to detail, Mel helps create a positive environment where clients feel cared for and the team can do their best work. They are always happy to help and bring calm, compassion, and efficiency to every part of the practice.
NDIS Coordinator
Rachel Fishburn
General Practice Manager
Mel Horrell
Erin is one of the friendly voices you'll hear when you call or visit, and she’s also the quiet powerhouse making sure everything stays on track. With a background in criminology and current psychology studies, she’s deeply passionate about mental health and loves being part of a team that makes a difference.
Erin supports both clients and clinicians with warmth, patience, and razor-sharp organisation. She’s always happy to help and brings a thoughtful, gentle presence to the frontlines of client care.