Helplines & Community Contacts
Whether you're looking for practical tools, local services, or someone to talk to, we've compiled a range of free resources, helplines, and community supports to help you or someone you care about through tough times.
Immediate Assistance
Emergency Services - Fire / Ambulance / Police:
If you or someone you know is in immediate danger, call Triple Zero (000) for emergency assistance.
Free NSW Mental Health Line:
For 24/7 mental health support and referrals, contact 1800 011 511. This free service is staffed by trained professionals offering advice, assessments, and connections to appropriate care.
National Helplines
Lifeline: Provides 24-hour crisis counselling and suicide prevention services. Call 13 11 14, text 0477 13 11 14, or chat online at Lifeline.
Beyond Blue: Offers support for depression, anxiety, and suicide prevention. Reach them at 1300 22 4636 or visit Beyond Blue for online chat services.
Suicide Call Back Service: Provides free counselling for those affected by suicidal thoughts. Call 1300 659 467 or access online and video counselling at Suicide Call Back Service.
Local Newcastle
Support Services
Jenny's Place: Provides assistance to women and children experiencing domestic and family violence, including emergency shelter and transitional accommodation. Home - Jenny's Place
Nova for Women and Children: Offers support to women who are homeless or in crisis due to domestic or family violence, helping them secure safe accommodation.
Samaritans: Provides short-term and transitional accommodation, outreach casework, and early intervention for young people in Newcastle, Maitland, and the Hunter regions.
Soul Hub: Serves hot meals free of charge to highly disadvantaged individuals in the Newcastle region. Soul Hub - More than a Meal
Survivors R Us: Provides essential support to individuals and families impacted by domestic violence, including affordable food, counselling services, and emergency relief items. Find out more here Our Services
Lake Mac Safe Space:
Lake Macquarie Safe Space is about a peer-led community-based service to support people who are experiencing emotional or suicidal distress. Located in Charlestown, this is a ‘drop in’ style service, open Mondays and Tuesdays 5:00-9:00pm. Find out more Suicidal or Emotional Crisis — Lake Mac Safe Space — Lake Macquarie Suicide Prevention Safe Space
Free Downloadable Resources
Behaviour Support Therapy - Big Behaviours:
A 3 page resource with worksheet designed for parents/carers/guardians.
Emotions Wheel:
A colourful and helpful diagram loaded with associated words to extend vocabulary
Phone Wallpaper:
Brighten up your screensaver with this gentle reminder.
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Speech Therapy - Stuttering:
Maximise the joy of talking.
A helpful resource if you have a child or person in your life with a stutter.
